Supporting Emory Students

Everyone in the Emory community plays an important role in promoting student well-being. 

This guide will help you know what to Recognize, how to Relate, and when to Refer.

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RECOGNIZE

Notice signs that a student may be in distress.

Faculty, staff, and peers are often the first to recognize when a student is struggling.  
Recognizing signs early helps students connect with needed resources.

Signs of concern or distress may include, but are not limited to: 

  • Academic issues (missed classes, declining performance, disengagement) 
  • Interpersonal problems (conflict, social withdrawal, isolation) 
  • Observations of behavioral changes (agitation, mood shifts, anger) 
  • Disclosure of adverse or traumatic experiences (past abuse, loss of a loved one, relationship violence, assault) 
  • Self‑harm or reference to suicide 
  • Substance use concerns 
  • Changes in appearance or hygiene 

If you believe a student may be at immediate risk of harm to self or others, take action: 

Emergency Actions

  • On campus emergency: Call Emory Police Department (EPD): 404‑727‑6111  
  • Off campus emergency: Call 911 
  • Mental health emergency: Students can call CAPS 24/7 at 404‑727‑7450 (press 1) to speak immediately with a clinician   

RELATE

Reach out, connect, and show care.

When you notice signs that a student may be in academic or personal distress, we encourage you to speak directly with them. 

You can: 

  • Gently acknowledge the behaviors or concerns you’ve observed 
  • Express genuine care and concern 
  • Invite them to share what they’re experiencing 
  • Listen without judgment 
  • Help them explore their options 

Not all students will be open to receiving help – and that’s okay. Your care and presence still matter.  

If the situation requires urgent mental health support, encourage or accompany the student to: 

  • Counseling & Psychological Services available 24/7 confidential support by calling 404‑727‑7450. Office is open for in-person support, appointments and drop-ins Mon–Fri, 8:30 a.m.– 5 p.m. 

Additional 24/7 confidential support for interpersonal harm: 

  • Office of Respect: 470‑270‑5360  

REFER

Connect the student with Emory support resources.

You should always share your concern with Student Case Management and Intervention Services (SCMIS). Your perspective may be part of a larger pattern of concern, and SCMIS ensures timely, coordinated support. 

How to Refer
Why Refer?
  • Case managers can assess risk, provide outreach, and connect students to the right resources 
  • Allows Emory to support students early, before challenges escalate 
  • Coordinates information from multiple campus partners 
  • Ensures privacy through a secure support process 
  • Referrals are not part of the academic record